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Remote Intercultural Teams


we are your

RIC Team Guides!

RIC Teams - Zena & Martin.jpg

What is a RIC Team?

Remote InterCultural Teams are the reality for many organisations around the globe. Interculturality impacts how people collaborate in a team. If we add the remote aspect (virtual or hybrid), this impact might be even more significant. While RIC Teams can be an invaluable resource, they also come with challenges.

What are your RIC Team's challenges?

Do you feel like your RIC Team could be so much more effective and efficient? Do you have the feeling that something is not quite right in your RIC Team but you can't put your finger on the 'why'? Maybe you face dissonances or
conflictual situations which slow down your work?

How can your RIC Team reach its full potential?


We help your RIC Team excel by applying our modular 4-step process:

  1. We help create awareness.

  2. We reveal the invisible map and provide you with orientation.

  3. We give you the compass to navigate through your RIC Team's daily work.

  4. We help your RIC Team move forward and continuously evolve in its changing environment.

Depending on your situation and team realities, we adapt the modular process and its steps to your specific needs.


Revealing the invisible map

Jointly defining the way forward

Moving forward, evolving





Optional add-on:

Why you should work with us

  • 40 years of combined experience in the professional, intercultural, and international context working with international intercultural teams

  • A history of working with and managing teams remotely since 2012

  • Our unique approach: Thinking interculturality and remote together

  • Tailored, action-based learning

  • Modular building blocks

  • Consultants' personal and professional experiences

  • Variety of delivery modes: Virtual, hybrid, in-person - or something in between, depending on your needs

Your consultants

RIC Teams - Zena & Martin - clean.jpg

Zena-Gabrielle Hailu is a certified trainer focused on intercultural topics, facilitator, and coach. She is passionate about facilitating change and learning processes, whether on an individual, team, or organizational level. An American of Ethiopian and Franco-Canadian heritage, Zena grew up in the US, where she attended a French International School. She then went on to study at Georgetown University. Zena is currently based in Germany. She has over 25 years of professional experience in intercultural and international contexts and has worked in over 16 countries with participants and teams from over 30 different countries. Her clients include Lotum GmbH, GIZ, the UN, and the ECOWAS Commission. She has also coached TEDx speakers.

Martin Reinfeldt is a certified systemic organizational developer, trainer and facilitator. Of his 22 years of professional experience, he has gained 16 years in an international context. Martin has lived and worked in Benin and Tunisia for six years and moved to Portugal with his intercultural family three years ago. He has traveled to more than 20 countries for his work as an organizational developer and facilitator. He focuses on strengthening international, intercultural teams and leaders in their (virtual/hybrid) collaboration, as well as engaging stakeholders and partners in a trustworthy and productive way.

His clients include the GIZ, the UN, as well as internationally positioned companies such as Böringer Ingelheim or NIRAS Gruppen.

Delivery modes & languages

  • Virtual

  • Hybrid

  • In-person

  • ... or something in between - depending on your needs

By the way: We are your superheros in virtual and hybrid delivery :)

We deliver all our services in the following languages:

  • English

  • German

  • French

Next steps


  1. We have a discovery call to get to know each other better and jointly formulate your specific needs.

  2. We send you a tailored offer.

  3. We discuss the offer and jointly set the terms.

  4. We start supporting you and your team!

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